How would you like to thank all who say good things about you?
Here are some online tools to help you listen. Set them up once and you are done.
Create streams in Hootsuite
Adding a Keyword Stream in Hootsuite (tip ‘Your Name and Business Name”)
Monitor Local Keywords
The point is, are you listening?
If something negative happens you can jump on it and solve it fast, these situations always turn out to be ultra positive and usually turn a non-customer into a loyal raving fan.
It’s fun to catch someone mentioning you in a positive way too and since you are listening you can thank them, every time you do that the recipient is always impressed.
Do you have an online experience that was created through listening? If not you will…